Olin Business School at Washington University in St. Louis | Groups

Remote Desktop Access for Mac

You must know the name of the computer to which you want to connect. If you are connecting to your office PC at Olin, you can determine your computer name by doing the following.

  • Windows 7 - Click the Start button, right-click Computer, and then click Properties. Your computer name will be listed under Computer name, domain, and workgroup settings. You will need the full computer name.
  • Windows 8 - Select Settings from the sidebar, then click PC Info. Your computer name will be listed under Computer name, domain, and workgroup settings. You will need the full computer name.
  • Windows 10 - In the Cortana search box, type "computer name" and click "View your PC name". Or you can right mouse click on the Start Button and select System. Your computer name will be listed as PC name. Append ".olin.wustl.edu" to this for the full computer name.

IMPORTANT! Microsoft released a new version of the Remote Desktop app in the Mac App Store on November 28, 2017 with version 10.0.1.  If you have the previous client installed on your Mac, please install this new version, then select Connections > Import from Microsoft Remote Desktop to transfer your existing settings. After doing the import, you can uninstall the old version.

Setup Remote Desktop

  1. If you have not installed Microsoft Remote Desktop, download and install Microsoft Remote Desktop from the App Store. Please note that Microsoft released a new version of the Remote Desktop Client on November 28, 2017. Make sure you are installing version 10.0.1 or higher.
  2. Open the Remote Desktop client.
  3. Click the settings icon (looks like a gear) and select Preferences.
  4. Click the User Accounts tab.
  5. Click the plus sign (+) to add an account.
  6. Enter your Username (domain), your password, and optionally a Friendly Name to identify this entry.
    • Username for an Olin account: olin\username
    • Username for a WUSTL Key account: accounts\username
  7. Clisk Save on the Add User Account window.
  8. Click the Gateways tab.
  9. Click the plus sign (+) to add a new gateway.
  10. For Server Name, enter rds-gateway.olin.wustl.edu
  11. For User Account, select Ask me every time or select an account from the list.
  12. For Friendly Name, enter Olin Gateway (optional)
  13. Click Save on the Add Gateway window.

    You have now added a Remote Desktop Gateway which you will use for your computer connections. Your next step is to create a computer connection.
     
  14. Click the plus sign (+) and select Desktop.
  15. For PC name, enter the full name of the computer to which you are trying to connect.
  16. For User Account, you have three options:
    • Select Ask me every time to enter your crentials each time you connect.
    • Select an existing account that you have already added.
    • Select Add User Account to add a new account.  Faculty and staff should use their Olin account, and students should use their WUSTL Key account. Make sure you enter your username in the format OLIN\username (for Olin accounts) or ACCOUNTS\username (for WUSTL Key accounts). Replace username with your username. Click Save on the Add User Account window,
  17. Click Show More.
  18. For the Gateway, select the Olin gateway you added previously..
  19. Click Save on the Add Desktop screen.

You have now added a computer connection. If you have other computers to which you need to connect, repeat steps 14-193.

 

Using Remote Desktop

  1. Open the Microsoft Remote Desktop app.
  2. Double-click the computer name to which you want to connect.
  3. If you are prompted to enter a logon, enter you Olin username and password when prompted. Make sure you enter your username as OLIN\username (for Olin accounts) or ACCOUNTS\username (for WUSTL Key accounts). Replace username with your username. For example, if your username is JOHNSON, you will enter either OLIN\JOHNSON or ACCOUNTS\JOHNSON, depending on which account you are using.
  4. You may be prompted to verify that you want to continue because the certificate on the remote machine cannot be verified. Click Continue to proceed.

 

Ending your Session

To end your Remote Desktop session, we recommend that you logoff. If you just close the Remote Desktop program or if you select Disconnect, your remote session remains open. Only use the disconnect option if you need to stay logged in.

  1. In the remote session, go to Start and select Logoff (to logoff your remote session) or Disconnect (to keep your remote session logged in).

 

Adding Remote Gateway to an Existing Connection

If you already have connections that are not using a gateway, follow these steps to add a gateway.

  1. Click Preferences.
  2. If the Olin gateway is already listed, you can stop here.
  3. For Server Name, enter rds-gateway.olin.wustl.edu
  4. For User Account, select Ask me every time or select an account from the list.
  5. For Friendly Name, enter Olin Gateway (optional)
  6. Click Save on the Add Gateway window.

To edit a connection to use a gateway, do the following:

  1. Select the connection and click Edit.
  2. If the Olin gateway is already listed for Gateway, you can close the window and stop here.
  3. Click the Gateway dropdown list.
  4. Select the Olin gateway.
  5. Close the window.
  6. Repeats these steps for any other connections you may have.

 

Additional Information

For additional detailed information, please refer to Microsoft's Getting Started with Remote Desktop Client on Mac and FAQ for Remote Desktop Client on Mac.