Olin Business School at Washington University in St. Louis | Groups


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Reporting Spam and Phishing Messages


Our filtering systems do a good job of blocking these messages. The University uses both Ironport Email Security Appliances and Office 365's Exchange Online Protection. Some messages that aren't blocked are moved into your Junk Email folder. It's a good idea to check this folder regularly to see if any legitimate messages were moved here by mistake.

If any messages are misidentified, whether a bad item that reaches your Inbox or a good item that goes to Junk Email, you can report these and help improve the filtering systems.

Outlook

The easiest way to report messages is to use the tools built-in to Outlook. All Olin PCs include the Junk Reporting Add-In for Outlook.

Please note that if you use the plugin to report a message, that information goes to Microsoft, but not to anyone at WUSTL. This helps Microsoft improve their filters, but if you are reporting a phishing message, please also send it to us so that we are aware.

To report a message to Microsoft using the plugin, do the following.

  1. Select the message
  2. Right mouse-click on the message and select one of the following options.
    • For regular spam, select Junk > Report as Junk
    • For phishing messages, select Junk > Report as Phishing.
      Important!
      Phishing messages should also be reported to either Olin IS or to WU InfoSec. See below.
    • For messages that are in Junk Email but are OK, select Junk > Report as Not Junk

If you don't see these options listed under the Junk option, you can download and install the plugin.

You can also submit the message via email as follows.Follow these instructions to report phishing messages to Olin IS.

  1. Select the message.
  2. From select More > Forward as an Attachment  (from the Ribbon at the top of the window)
  3. A new message will be opened and the item you are reporting will be added as an attachment.
  4. Add the appropriate addresses to the To line as indicated:
    • For regular spam, send to spam@access.ironport.com and junk@office365.microsoft.com.
    • For phishing send to phish@olin.wustl.edu, phish@access.ironport.com, phish@office365.microsoft.com.
    • For messages that are in Junk Email but are OK, send to ham@access.ironport.com and not_junk@office365.microsoft.com.
  5. Click Send
 

Outlook Web Access

You can report messages directly from Outlook Web Access as follows:

  1. Select the message
  2. Select the appropriate item as indicated:
    • If the message is regular spam, select the Junk menu then Junk
    • If the message is phishing, select the Junk menu then Phishing.
      Important! Make sure you also report phishing to Olin IS. See below.
    • If the message is in Junk Email but is OK, select the Not junk menu and then Not junk
To report a phishing message to Olin IS, do the following:
  1. Create a new message.
  2. Click and drag the message form the message list to the new message to add the message as an attachment.
  3. Enter phish@olin.wustl.edu in the To line.
  4. Click Send.


Other Mail Clients

Other programs will have their own way to add a message as an attachment.  For most, you can do the following:

  1. If your program has an option to send a message as an attachment, use it. Otherwise you can try creating a new message and dragging the message to report into the new message.
  2. Add the appropriate addresses to the To line as indicated:
    • For regular spam, send to spam@access.ironport.com and junk@office365.microsoft.com.
    • For phishing send to phish@olin.wustl.edu, phish@access.ironport.com, and phish@office365.microsoft.com.
    • For messages that are in Junk Email but are OK, send to ham@access.ironport.com and not_junk@office365.microsoft.com.
  3. Click Send